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When you use the website (the "Service"), the hotel may collect and process your personal data, alone or in collaboration with its partners. (“We”, “Us”, “Our”), which allow Our Users to benefit from Our services and Our privileged offers.

The purpose of this Personal Data Protection Policy (the "Policy") is to inform users of the Service ("User", "You", "Your", "Your") of the means implemented to collect and process Your personal data, in compliance with applicable French and European legislation, in particular Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, amended by Law No. 2004- 801 of August 6, 2004 and by Law No. 2018-493 of June 20, 2018 (“Data Protection Act”), Regulation (EU) No. 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”) and Directive 2002/58 of July 12, 2002 amended by Directive 2009/136/EC (“ ePrivacy Directive”), and any national transposition text or any subsequent text which would succeed these i (“Applicable Regulations”).

We attach the greatest importance to respecting Your privacy and protecting Your personal data.

By accessing and/or using the Service, You agree that Your personal data will be collected and processed under the terms and conditions set out below. If You do not agree to this Policy, You must cease all use of the Service.

The Policy is an integral part of the Legal Notices of the Service ("CGU") and must be read in conjunction with these CGU accessible from the following address:é, as well as to Our Privacy Policy accessible below.

We may modify the Policy, in particular in order to comply with any legislative, regulatory, jurisprudential, editorial or technical developments under the conditions described in the T&Cs. You must therefore refer before any navigation to the latest version of the Policy.



The terms “personal data” (“Personal Data”), “processing/processing”, “controller”, “subcontractor”, “recipient(s)”, “consent”, “file”, have the same meaning as set out in Article 4 of the GDPR.


Data controller

The person responsible for processing the User's Personal Data collected on the Service is the company PYRENEES HOTEL, - 7 Place des Pyrénées 66120 Font-Romeu-Odeillo-Via

What Personal Data is collected?

When collecting Personal Data, the User will be informed if certain Personal Data must be provided or if they are optional. If the Personal Data that must be collected is not provided, access to certain features of the Service, such as the online room reservation service, and their use by the User will be impossible.

In particular, We may collect the following categories of Personal Data:

  • Identity: title, surname, first name, organisation, telephone number, e-mail address;

  • Interests declared via a form or deduced from the use of the Service;

  • Contacts and exchanges with Us;

  • Technical browsing and interaction data: traffic statistics: IP address, cookies, for example, the pages consulted by the User, the date and time of the consultation (see the Cookies Policy).


Why do We collect Your PERSONAL Data?

The Personal Data that You provide to Us, as well as those that are collected and/or processed in the context of Your use of the Service, are processed for the purpose of meeting the following purposes in particular:





Who are the recipients of Your Personal Data?

The Personal Data base created during Your use of the Service is strictly confidential. We undertake to take all useful precautions, appropriate organizational and technical measures to preserve the security, integrity and confidentiality of Personal Data, and in particular to prevent it from being distorted, damaged or accessed by unauthorized third parties.


Data transferred to public authorities and/or bodies

In accordance with the regulations in force, the Personal Data may be transmitted to the competent authorities on request and in particular to public bodies, exclusively to meet legal obligations, court officers, ministerial officers and bodies responsible for collecting debts. .


Data accessible to third parties

Personal Data may be used by Us, Our subcontractors, Our affiliates and/or, where applicable, by Our business partners, for the purposes described in Article 4 above.

  • Our staff, the departments in charge of control (in particular the auditor) and Our subcontractors will have access to the Personal Data collected in the context of the use of the Service;

  • Our business partners, such as the restaurant, will have access to the User's Personal Data for the purposes in particular of managing their reservations as well as after-sales service.


Transfers outside the European Union

The User's Personal Data may be processed outside the European Union, including via remote access. We undertake not to carry out any transfer of Personal Data outside the European Union without implementing the appropriate guarantees in accordance with the Applicable Regulations.

What are Your rights regarding Your Personal Data?

In accordance with the Applicable Regulations, subject to an express request and proof of Your identity to Us, You have a right of access to Your Personal Data, a right of rectification, a right of opposition, as well as a right to erasure, under the conditions of the Applicable Regulations.

Your right to erasure of Your Personal Data applies subject to the needs that We can justify to retain Personal Data, in particular with respect to Our legal obligations.

  In the event of exercise of the right of opposition, We will cease the processing of Personal Data, except in the event of legitimate and compelling reason (s) for the processing, or to ensure the observation , the exercise or defense of its legal rights, in accordance with the Applicable Regulations.

You may also, subject to the conditions of the Applicable Regulations, request a limitation of the processing of Your Personal Data.

When the processing of Your Personal Data is based on Your consent, You have the right to withdraw Your consent at any time.

You also have a right to the portability of some of Your Personal Data, allowing You to request a computer copy in a readable and usable form of Your Personal Data processed by Us in the context of Your contractual relationship with Us for the provision of products or services to which You have subscribed, which excludes the Personal Data that We may have produced for our own purposes or to meet Our legal obligations, in particular accounting, social or fiscal, as well as information relating to the history of the reservations made, the amounts paid or payable, as well as all the information that We may have generated within the framework of the legitimate interests that We pursue.

You have the right to provide Us with instructions relating to the fate of Your Personal Data after Your death.

If necessary, We will inform You of the reasons why the rights You are exercising cannot be satisfied in whole or in part.

To exercise the rights mentioned in this Article, You can contact Us by attaching to your request a copy of a valid identity document at the contact details indicated in Article 10 below.


Duration of retention of Your Personal Data

We undertake not to keep Your Personal Data beyond the period strictly necessary for the purposes of use for which they were collected, and in accordance with the Applicable Regulations.

We undertake to anonymize or delete Your Personal Data as soon as the purpose and/or duration of their defined retention expires.

Nevertheless, the Personal Data may be archived beyond the periods provided for the purposes of research, observation, and the prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of this Data. Personal to the judicial authority, or for other storage obligations, in particular for accounting or tax purposes. Archiving implies that this Personal Data will be subject to access restrictions and will no longer be available online but will be extracted and stored on an independent and secure medium.

The maximum storage periods defined in the table below apply, unless You request the erasure or the cessation of the processing of Your Personal Data before the expiry of these periods, in accordance with Article 7 above.




Protection of personal data of minors

The Service is generally not intended for minors under the age of 15. This is the reason why We do not collect or retain Personal Data concerning children under 15 without obtaining verifiable parental consent, knowing that the holders of parental authority may request to receive information relating to their child and request its deletion.

When the adult User enters the Personal Data relating to a minor under the age of 15, he undertakes to have the verifiable consent of the holders of parental authority, and to provide on request any element allowing proof of this consent.



Given the evolution of technologies, the costs of implementation, the nature of the Personal Data to be protected as well as the risks for the rights and freedoms of individuals, We implement the appropriate technical and organizational measures to guarantee the confidentiality of the Personal Data collected and processed and a level of security appropriate to the risk, in accordance with this Policy.

The information collected as part of the reservation process is transmitted encrypted on the basis of the SSL (Secure Socket Layer) protocol on the Internet network. All useful precautions, in accordance with the state of the art, with regard to the nature of the Personal Data and the risks presented by the processing, will be taken to preserve the security of the Personal Data and, in particular, to prevent them from being distorted, damaged, or that unauthorized third parties have access to it.



For any Your request concerning the processing of Your Personal Data, You can send Your request or Your complaint directly to Us by contacting Us at PYRENEES HOTEL, - 7 Place des Pyrénées 66120 Font-Romeu-Odeillo-Via


We will endeavor to find a satisfactory solution, to ensure compliance with the Applicable Regulations.

In the absence of Our response or if the dispute persists, You have the possibility of lodging a complaint with the CNIL or the supervisory authority of the Member State of the European Union in which You usually reside.


You have the right to lodge a complaint with the Commission Nationale Informatique et Libertés, the competent supervisory authority located at 3, place de Fontenoy 75007 Paris.


Third-party cookies on the Site depend on external processing managers:  

  • Google Analytics;

  • Google ReCaptcha.

  These data controllers are likely, if you accept these cookies, to process personal data about you. 

  The issuance and use of these cookies by third parties are subject to their own privacy policies. For more information about these treatments, you can refer to their privacy policies.

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